Q: What exactly is remanufacturing?
Remanufacturing is more than a mere repair. It is a comprehensive process that gives your phone a new life. Thanks to our rigorous procedures, your remanufactured phone meets three essential criteria: technical quality, cleanliness, and appearance. Your completely remanufactured phone will look like and perform just like a brand new one.
Q: How do I know my phone is the one that was returned to me?
Each phone entering the plant is immediately catalogued and identified with a bar code. This tracking system makes it possible to locate any phone in the plant and know where it is in the step-by-step remanufacturing process. The system also ensures that the remanufactured phone that is shipped back to you is the one you sent us.
Q: How long do I have to wait?
Depending on how urgent the request is, we offer three types of service.As part of our standard remanufacturing service, your phone is returned to you within 7 to 10 business days.For service within 72 hours, we can ship a replacement remanufactured phone that matches your phone (no matter its current condition) as soon as we receive it.Finally, if your need is urgent, we immediately ship you a phone identical to yours as well as return packaging. The replacement phone is delivered at your office within 24 hours.
Q: Your guarantee is unbelievable. What?s the catch?
There is no catch. Our comprehensive and rigorous remanufacturing process delivers outstanding quality and reliability. We have so much confidence in our work that phones remanufactured by Florence are covered by a lifetime guarantee.This means that all phones remanufactured at Florence are unconditionally guaranteed against technical defects for as long as you are the owner. The guarantee, however, does not cover damage caused by misuse; for more information, click here.
Q: What is VoIP or voice over IP?
Voice over IP delivers voice communications over IP data networks that can either be external to the company (through an operator) or connect separate sites within a single company using the internet or a private network.
Q: Why switch to VoIP?
Switching to VoIP provides several benefits: You can save up to 50% on your telecommunications billAdministration is centralized: the manager controls the phone system using a single console. This makes moving phone lines and other changes much easier, even over vast distances, for example, another building or another city.
Q: What solutions does Florence provide?
Florence offers IP telecom solutions for small and medium-sized businesses (SMBs), corporations, school boards, professional offices, telecommuters, and the general public.
Q: What is the difference between a hosted system and a local system?
By choosing a hosted phone system, you benefit in the following ways: no disbursement, no investment in equipment, no maintenance of equipment, and a lifetime warranty. If you choose a local phone system, a telephone exchange will be installed at your head office and you will have to manage the network yourself.
Q: What is unified messaging?
Unified messaging refers to the integration of different messages, written or voice, from different sources (phone e-mail, fax, phone) within a single server accessible to all types of terminals (computer, landline or cell phone, PERSONAL DIGITAL ASSISTANT). As a result, you can receive your voice messages, faxes, and e-mail directly on your computer, landline, cell phone or PERSONAL DIGITAL ASSISTANT – a useful feature for professionals on the go.
Q: What is SIP?
SIP stands for Session Initiation Protocol. It is an open multimedia protocol for voice, video, instant messaging, etc. It is the most widely used protocol for internet telephony (VoIP).SIP has been standardized by the Internet Engineering Task Force (IETF) and is designed to initiate, modify, and terminate multimedia sessions. SIP is progressively replacing the H.323 protocol, which was widely used in VoIP prior to SIP. By 2012, SIP services will become the standard in use in the telecom sector for multimedia communications.Source : siptrunk.fr