Q: What exactly is remanufacturing?
Remanufacturing is more than a mere repair. It is a comprehensive process that gives your phone a new life. Thanks to our rigorous procedures, your remanufactured phone meets three essential criteria: technical quality, cleanliness, and appearance. Your completely remanufactured phone will look like and perform just like a brand new one.
Q: How do I know my phone is the one that was returned to me?
Each phone entering the plant is immediately catalogued and identified with a bar code. This tracking system makes it possible to locate any phone in the plant and know where it is in the step-by-step remanufacturing process. The system also ensures that the remanufactured phone that is shipped back to you is the one you sent us.
Q: How long do I have to wait?
Depending on how urgent the request is, we offer three types of service.As part of our standard remanufacturing service, your phone is returned to you within 7 to 10 business days.For service within 72 hours, we can ship a replacement remanufactured phone that matches your phone (no matter its current condition) as soon as we receive it.Finally, if your need is urgent, we immediately ship you a phone identical to yours as well as return packaging. The replacement phone is delivered at your office within 24 hours.
Q: Your guarantee is unbelievable. What?s the catch?
There is no catch. Our comprehensive and rigorous remanufacturing process delivers outstanding quality and reliability. We have so much confidence in our work that phones remanufactured by Florence are covered by a one year guarantee.This means that all phones remanufactured at Florence are unconditionally guaranteed against technical defects for as long as you are the owner. The guarantee, however, does not cover damage caused by misuse; for more information, click here.
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