Q: What is VoIP or voice over IP?
Voice over IP delivers voice communications over IP data networks that can either be external to the company (through an operator) or connect separate sites within a single company using the internet or a private network.
Q: Why switch to VoIP?
Switching to VoIP provides several benefits: You can save up to 50% on your telecommunications billAdministration is centralized: the manager controls the phone system using a single console. This makes moving phone lines and other changes much easier, even over vast distances, for example, another building or another city.
Q: What solutions does Florence provide?
Florence offers IP telecom solutions for small and medium-sized businesses (SMBs), corporations, school boards, professional offices, telecommuters, and the general public.
Q: What is the difference between a hosted system and a local system?
By choosing a hosted phone system, you benefit in the following ways: no disbursement, no investment in equipment, no maintenance of equipment, and a one year warranty. If you choose a local phone system, a telephone exchange will be installed at your head office and you will have to manage the network yourself.
Q: What is unified messaging?
Unified messaging refers to the integration of different messages, written or voice, from different sources (phone e-mail, fax, phone) within a single server accessible to all types of terminals (computer, landline or cell phone, PERSONAL DIGITAL ASSISTANT). As a result, you can receive your voice messages, faxes, and e-mail directly on your computer, landline, cell phone or PERSONAL DIGITAL ASSISTANT – a useful feature for professionals on the go.
Q: What is SIP?
SIP stands for Session Initiation Protocol. It is an open multimedia protocol for voice, video, instant messaging, etc. It is the most widely used protocol for internet telephony (VoIP).SIP has been standardized by the Internet Engineering Task Force (IETF) and is designed to initiate, modify, and terminate multimedia sessions. SIP is progressively replacing the H.323 protocol, which was widely used in VoIP prior to SIP. By 2012, SIP services will become the standard in use in the telecom sector for multimedia communications.Source : siptrunk.fr